Privacy Policy

This Privacy Policy describes how Velin ("we", "us", or "our") collects, uses, protects, and discloses personal information collected through thevelinblanket.com and associated purchasing portals.

1. Information We Collect

When you browse our website, initiate a purchase, or submit an inquiry through our support desk, we may collect the following categories of information:

• Contact and Order Information: Full name, shipping destination address, billing address, email address, and contact telephone number.
• Payment Details: Payment card numbers and transaction verification tokens processed securely via encrypted third-party payment gateways (e.g., PayPal, credit card merchants). We never store raw payment card data on our servers.
• Automated Device Data: Internet Protocol (IP) address, browser client software, device identifiers, referring URLs, and website navigation interactions collected through standard security cookies.

2. How We Use Your Information

We utilize the gathered information exclusively for lawful operational purposes, including:

• Processing, packing, and dispatching your Velin Weighted Blanket orders via domestic parcel couriers.
• Generating order tracking notifications and responding promptly to customer inquiries.
• Preventing transactional fraud and safeguarding against unauthorized credit charges.
• Analyzing web traffic and enhancing user interface responsiveness.

3. Data Sharing & Third-Party Disclosures

We do not sell, rent, monetize, or barter your personal identifiable information to third-party data brokers. Data is shared exclusively with necessary service partners who are legally bound to confidentiality, including fulfillment logistics carriers (UPS, USPS) and secure payment processing gateways.

4. Your Privacy Rights (CCPA & GDPR)

Depending on your state or national residence, you maintain the right to inspect personal information we maintain regarding you, request corrections to inaccurate entries, or request permanent deletion of non-essential transactional data. To exercise these rights, please email our privacy compliance officer at hello@velinsleep.com.

5. Data Security Standards

We employ military-grade 256-bit Secure Socket Layer (SSL) encryption to safeguard all transmission channels between your browser and our servers. Access to customer order databases is restricted strictly to authorized customer service personnel.

6. Contacting Our Privacy Team

If you have questions or concerns regarding our privacy policies or data handling standards, please reach out to us:

Company: Velin
Address: 7233 Freedom Ave NW, North Canton, OH 44720, United States
Email: hello@velinsleep.com
Phone: (330) 642-4364