Terms of Service

Please review these Terms of Service carefully before utilizing this website or completing an order for the Velin™ Weighted Blanket. By browsing, placing an order, or interacting with our services, you agree to be bound by these provisions.

1. General Operating Terms

This commercial platform is owned and operated by Velin. We reserve the authority to update or amend terms without preceding formal announcement. Continued interaction with the platform following updates constitutes full acknowledgment and acceptance of revised terms.

2. Pricing & Orders

All prices listed on this website are denominated in United States Dollars ($ USD) unless explicitly indicated otherwise. We make every reasonable effort to display accurate pricing, but reserve the authority to correct typographical or technological errors and cancel unconfirmed orders resulting from miscalculations.

3. Domestic Shipping & Order Tracking

Orders placed through authorized sales channels are packed and dispatched directly from domestic fulfillment warehouses located within the United States. Following package handover to commercial parcel couriers (e.g., UPS Ground, USPS Priority Mail), standard electronic order tracking information is emailed directly to the purchaser's provided address.

4. 90-Day Money-Back Guarantee Policy

We take pride in the therapeutic craftsmanship of the Velin Weighted Blanket. Each authentic purchase is protected by our 90-Day Money-Back Guarantee (less shipping and handling):

• If you are dissatisfied with the comfort, weight, or sleep performance of your blanket within 90 days of package delivery, you may contact our customer support desk to initiate a return.
• A Return Merchandise Authorization (RMA) number will be provided along with designated warehouse return instructions.
• Returned merchandise must include all original packaging and components. Upon receipt and inspection at our facility, a refund of your purchase price (less original shipping and handling charges) will be credited to your original payment method.

5. Product Care & Proper Usage

The Velin Weighted Blanket is designed for home relaxation and sleep comfort. Users should strictly follow the included care instructions (cold gentle cycle machine wash, air dry flat or tumble dry low heat). Do not bleach or iron. Always select a blanket weight proportional to your body weight as indicated in our sizing guidance.

6. Health & Medical Disclaimer

The Velin Weighted Blanket is a non-medical comfort bedding product. It is not intended to treat, cure, diagnose, or substitute for professional medical treatment for insomnia, sleep apnea, or clinical psychiatric conditions. If you suffer from respiratory issues, circulatory disorders, or physical mobility limitations, consult your licensed physician before using any weighted bedding product.

7. Governing Jurisdiction

These Terms shall be interpreted in conformity with the laws of the State of Ohio, United States, without regard to conflict of law principles.

8. Contact Support

For assistance with orders, returns, or technical inquiries, contact our dedicated support team:

Merchant: Velin
Address: 7233 Freedom Ave NW, North Canton, OH 44720, United States
Email: hello@velinsleep.com
Phone: (330) 642-4364